F. A. Q.
What is a discovery call? Which service/ coaching do I need?
This depends on your needs. We get that your situation is unique, and it can be confusing trying to figure out what’s going to help you the most. A discovery call with the coach will help bring clarity as you discuss your current challenges and decide on an offering. It’s advisable to book a discovery call before a coaching service.
How do I book a session?
- Choose a service you are interested to book,
- Select a time that works for you,
- Confirm your personal and payment information to complete the booking
- Immediately after booking, you will receive a confirmation email
- On the day of the session, click the link in your calendar invite to join your virtual session at the agreed-upon time! Be sure to download in advance.
The time selected no longer works for me. How can I reschedule a session?
You can reschedule up to 48 hours before your session. To reschedule, open your calendar invite email and click the “reschedule” link – you will then be able to select a new time slot.
How long does it take to complete the coaching process?
The coaching session depends on the offering you choose. The 1-on-1 video call sessions range from 30-60 mins. In addition, for the resume and LinkedIn profile reviews, it typically takes 1-2 weeks to complete offline edits depending on your schedule and the coach’s schedule.
I changed my mind. How can I cancel my session?
You can cancel up to 48 hours before your session and receive a full refund. To do so, simply cancel the event in your calendar and email your Coach saying you can no longer attend. Once your Coach confirms they have seen your cancellation, we will begin processing your refund.
Unfortunately, if you cancel less than 48 hours in advance, we will not be able to offer you a refund. Our Coach begins tailored session prep work 48 hours in advance of each session, including gathering tools and resources tailored to the client’s field and circumstances.
What if I’m not satisfied with my coaching session?
Once a session is completed, we do not issue refunds. We strongly recommend you express any questions, concerns or comments to your coach during or after the session. Your coach will address those with you to improve your experience and ensure you receive value from your coaching. We are always open to feedback and suggestions, at any point.
How can I get a refund?
Only if a cancellation request is received at least 48 hours before the call, you will be issued a full refund.
